At Koss Atelier, we strive to provide you with the best shopping experience. Please take a moment to review our refund and exchange policy.
1. Refund Policy:
- We do not offer cash refunds.
- Refunds will not be provided for any purchases.
- In the case of defective or damaged items, please refer to our "Damaged or Defective Items" section below.
2. Exchange Policy:
- We offer exchanges within 5 days of the purchase date.
- To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as received.
- Please contact our customer service team at [contact email/phone number] to initiate the exchange process.
3. Online Credit:
- Instead of a refund, we offer online store credit for returned items.
- Online store credit can be used for future purchases on our website.
4. Damaged or Defective Items:
- If you receive a damaged or defective item, please contact us within 5 days of receiving the product.
- We may require photo evidence of the damaged or defective item.
- Once verified, we will arrange for an exchange or provide online store credit.
5. Non-Returnable Items:
- All kinds of accessories are not eligible for return or exchange.
6. Shipping Costs:
- Customers are responsible for shipping costs associated with returns and exchanges.
- Original shipping costs are non-refundable.
7. How to Initiate a Return or Exchange:
- Contact our customer service team at cyriel@kossatelier.com to initiate the return or exchange process.
- Please include your order number and details about the item you wish to return or exchange.
8. Final Sale Items:
- Some items may be marked as "Final Sale" and are not eligible for return or exchange. Please check the product description for details.
9. Changes to This Policy:
- Koss Atelier reserves the right to update or modify this policy at any time. Please review this page periodically for any changes.
By making a purchase on our website, you acknowledge and agree to our refund and exchange policy.
If you have any questions or concerns, please contact our customer service team at cyriel@kossatelier.com
Thank you for shopping with Koss Atelier!
