Gold Tuxedo With Black Plates

At Koss Atelier, we strive to provide you with the best shopping experience. Please take a moment to review our refund and exchange policy.

1. Refund Policy:

• We do not offer cash refunds.
• Refunds will not be provided for any purchases.
• In the case of defective or damaged items, please refer to our "Damaged or Defective Items" section below.

2. Exchange Policy:

• We offer exchanges within 5 days of the purchase date.
• To be eligible for an exchange, the item must be unused, in its original packaging, and in the same condition as received.
• Please contact our customer service team at [contact email/phone number] to initiate the exchange process.

3. Online Credit:

• Instead of a refund, we offer online store credit for returned items.
• Online store credit can be used for future purchases on our website.

4. Damaged or Defective Items:

• If you receive a damaged or defective item, please contact us within 5 days of receiving the product.
• We may require photo evidence of the damaged or defective item.
• Once verified, we will arrange for an exchange or provide online store credit.

5. Non-Returnable Items:

• All kinds of accessories are not eligible for return or exchange.

6. Shipping Costs:

• Customers are responsible for shipping costs associated with returns and exchanges.
• Original shipping costs are non-refundable.

7. How to Initiate a Return or Exchange:

• Contact our customer service team at cyriel@kossatelier.com to initiate the return or exchange process.
• Please include your order number and details about the item you wish to return or exchange.

8. Final Sale Items:

• Some items may be marked as "Final Sale" and are not eligible for return or exchange. Please check the product description for details.

9. Changes to This Policy:

• Koss Atelier reserves the right to update or modify this policy at any time. Please review this page periodically for any changes.

By making a purchase on our website, you acknowledge and agree to our refund and exchange policy.

If you have any questions or concerns, please contact our customer service team at cyriel@kossatelier.com

Thank you for shopping with Koss Atelier!